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Our story
About JollyLume
We believe the best part of Christmas is the moment the lights go down and everyone looks up.
JollyLume is an online store built around one simple idea: festive magic shouldn't take a ladder, a toolbox or a free weekend. Our Christmas Projector plugs into any USB port and turns an ordinary ceiling into a sky of Santas, snowflakes and reindeer in seconds.
What we care about
- Effortless joy. Products that work the moment you plug them in.
- Gifts people use. Everything arrives boxed and ready to hand over.
- Fair, clear policies. Free shipping, a 30-day money-back guarantee and plain-English terms.
- Real support. Email us any day and a person will get back to you.
How we work
We sell online only and ship directly from our fulfilment partners to your door, which keeps prices low and lets us deliver worldwide. Every order is tracked from dispatch to delivery.
Say hello
Questions, feedback or a photo of your ceiling lit up? We'd love to hear from you at officialjollylume@gmail.com.
We're here to help
Contact Us
Got a question about your order, shipping or the projector itself? Email us and we'll reply within 24 hours, 7 days a week.
Send us a message
To help us help you faster
- Include your order number and the email address you ordered with.
- For damaged or faulty items, attach a photo or short video.
- For tracking questions, check your shipping confirmation email first – it has your live tracking link.
Quick answers
Last updated 12 November 2026
Shipping Policy
Free tracked shipping worldwide on every order.
DISPATCH1–2 business days
DELIVERY14–21 business days
COSTFree
Processing
Orders are packed and dispatched within 1–2 business days of purchase. You'll receive an order confirmation email straight away and a second email with your tracking link once your parcel is on its way.
Delivery times
Delivery takes 14–21 business days after dispatch. The JollyLume projector has recently gone viral and demand is very high, so delivery is currently taking longer than usual. Business days exclude weekends and public holidays.
If you're buying for Christmas, please order early enough to allow for the full delivery window.
Tracking
Every order is tracked. Tracking details can take 2–5 days to update after dispatch. If your tracking hasn't moved for more than 7 days, email us and we'll look into it.
Customs and import fees
Most orders arrive without extra charges. Depending on your country, customs duties or import taxes may occasionally apply; these are set by your local authorities and are the customer's responsibility.
Wrong address
Please double-check your address at checkout. If you spot a mistake, email us as soon as possible – we can correct it before dispatch. We can't redirect parcels once they've shipped, and we aren't responsible for orders delivered to an address entered incorrectly.
Lost, delayed or damaged parcels
If your order hasn't arrived within 30 business days of dispatch, or arrives damaged, contact us at officialjollylume@gmail.com and we'll send a replacement or issue a full refund.
Multiple items
Bundles may occasionally ship in separate parcels. You'll receive tracking for each one.
Last updated 12 November 2026
Refund Policy
We want you to love your JollyLume. If you don't, you have 30 days from the day it arrives to ask for a return.
30-day returns
To be eligible, your item must be unused, in the same condition you received it and in its original packaging. You'll need your order number or proof of purchase.
How to start a return
- Email officialjollylume@gmail.com with your order number and the reason for your return.
- We'll reply with return instructions and the address to send your item to.
- Post the item back using a tracked service and send us the tracking number.
Items sent back without first requesting a return can't be accepted.
Damaged, faulty or wrong items
Please inspect your order when it arrives. If it's damaged, defective or not what you ordered, email us within 7 days of delivery with a photo or short video. We'll send a free replacement or a full refund – you won't need to send the item back.
Return shipping
For change-of-mind returns, the customer covers the cost of return shipping, and original shipping is free so there's nothing to deduct. We recommend a tracked service, as we can't refund returns that don't reach us.
Refunds
Once your return arrives and is inspected, we'll email you to confirm approval. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to post it.
Cancellations and changes
You can cancel or change an order free of charge before it's dispatched – email us as soon as possible, as orders ship within 1–2 business days. Once an order has shipped, it can't be cancelled, but you can return it under this policy after it arrives.
Orders that don't arrive
If your order hasn't arrived within 30 business days of dispatch, contact us for a replacement or full refund.
Exchanges
The fastest way to swap an item is to return the original and place a new order.
Your legal rights
Nothing in this policy affects the rights you have under the consumer laws of your country.
Last updated 12 November 2026
Privacy Policy
This policy explains what personal information JollyLume collects when you visit or buy from our store, and how we use it.
Information we collect
- Order information: name, billing and shipping address, email, phone number and the items you buy.
- Payment information: handled by our payment providers. We never see or store your full card details.
- Device information: browser type, IP address, time zone and how you move through the site, collected through cookies and similar technologies.
- Messages: anything you send us by email, and your email address if you join our mailing list.
How we use it
- To process, ship and support your orders, including sending confirmations and tracking updates.
- To answer your questions and handle returns.
- To screen orders for fraud and keep the store secure.
- To improve the site and, where you've agreed, send you offers and updates.
Who we share it with
We share only what's needed with the services that help us run the store: our e-commerce platform, payment providers, fulfilment and delivery partners, and analytics and email tools. We don't sell your personal information. We may also share information where the law requires it.
Cookies
Cookies keep your cart working, remember your preferences and help us understand how the site is used. You can block or delete cookies in your browser settings, though parts of the store may not work properly without them.
Marketing
If you join our mailing list, you can unsubscribe at any time using the link in any email or by contacting us.
How long we keep it
We keep order records for as long as needed for accounting, tax and legal purposes, and delete or anonymise other information when it's no longer needed.
Your rights
Depending on where you live (including the UK, EU and some US states), you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict how we use it, and to withdraw consent. To use any of these rights, email us. You can also complain to your local data protection authority.
International transfers
Because we ship worldwide and work with partners in different countries, your information may be processed outside your own country. Where it is, we take steps to make sure it stays protected.
Children
Our store isn't intended for children, and we don't knowingly collect information from anyone under 16.
Changes and contact
We may update this policy from time to time; the date at the top shows the latest version. For any privacy question, contact officialjollylume@gmail.com.
Last updated 12 November 2026
Terms of Service
These terms apply whenever you visit or buy from the JollyLume store. By using the site or placing an order, you agree to them.
1. Using this store
You must be old enough to enter a contract where you live, or have a parent or guardian's permission. You agree not to misuse the site, interfere with its security or use it for anything unlawful.
2. Products and prices
We try to show our products as accurately as possible, but colours and projected images can look different depending on your screen, room and lighting. Prices are shown in the currency displayed at checkout and may change without notice. Promotions can be withdrawn at any time, but the price you pay is the one shown at checkout.
3. Orders
Your order is an offer to buy. We accept it when we dispatch your items. We may refuse or cancel an order – for example, if there's a pricing error, a stock problem or suspected fraud – and will refund you in full if we do. You agree to give accurate, complete purchase and contact details.
4. Payment
Payment is taken at checkout through our secure third-party payment providers. You confirm you're authorised to use the payment method you provide.
5. Shipping and delivery
Delivery times are estimates, not guarantees. Full details are in our Shipping Policy.
6. Returns and refunds
Returns and refunds are covered by our Refund Policy.
7. Product use
The projector is a decorative indoor item, not a toy. Use it only with a standard USB power source, keep it dry and away from heat, and supervise young children around it.
8. Intellectual property
The JollyLume name, logo, text, images and design of this site belong to us or our licensors and may not be copied or reused without written permission.
9. Third-party links and services
We're not responsible for third-party websites or services linked from this store.
10. Liability
To the fullest extent the law allows, the store and its products are provided "as is", and our total liability for any claim relating to an order is limited to the amount you paid for it. We aren't liable for indirect or consequential losses. Nothing in these terms limits liability that can't legally be limited, or the rights you have as a consumer under the laws of your country.
11. Privacy
How we handle your personal information is explained in our Privacy Policy.
12. Changes to these terms
We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.
13. Contact
Questions about these terms? Email officialjollylume@gmail.com.